Roofable

Good Customer Service Rocks!

This is my fan.

My fan has a story. When my husband and I moved into our newly built house a few months ago we had to make some hard decisions. For instance, do you build a fence around the yard to keep three little boys from exploring the retention pond or buy a fan for the living room? The fence won.

One day, as I was exploring a neighborhood garage sale my eyes fell on this fan. I was excited. I bought it. Brought it home. Bragged about it. Hooked it up and found that it didn’t work. Wisely, my husband didn’t condemn he merely suggested that I look up the manufacturer on the internet. The tag read “Gulf Coast Fans,” which led me to the front door of Dan’s Fan City here in Orlando.

I brought in my little treasure and asked the sales guy what I needed to buy to fix it. He looked up the serial number and explained that I need a new motor. My heart fell. Then he went on to explain that all their fans have a life time warranty and they will replace the motor for free. Free? I explained that I wasn’t the original owner and he said it didn’t matter, that they’d call me when the new fan arrived.

Sure enough, a week later I went back, picked up my new motor, attached my blades and installed it in my living room. It works!!!

In the end I bought what turns out to be a $600 fan for $50! Dan’s Fan City’s good customer service makes me so happy. That, and the relief that my pride is still in tack.

So, if you’re in the market for a fan I’d suggest giving these guys a shot.